Our Complaints Procedure

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

Contact us as soon as possible, via phone on 0333 1550 155 or by writing to:
Lifestyle Loans
The Complaints Department
Grosvenor House
Hollinswood Road
Central Park

We will acknowledge your complaint promptly in writing and will include written details of our complaints handling procedures. We shall resolve it at the earliest opportunity with the aim of doing so within 8 weeks of receipt.

Where we are able to provide a final response immediately, the acknowledgement may be combined with the final response. You will be kept informed of the progress of the investigation.

If you are not happy with our firms response, if we reject your complaint or you do not hear from us within 8 weeks, the Financial Ombudsman Service may be able to help you.

Financial Ombudsman Service
Exchange Tower
E14 9SR

0800 023 4567

It’s a free, independent service for settling disputes between Lifestyle Loans and their customers. It can deal with complaints about a wide range of financial matters.

The Financial Ombudsman Service will contact us to explain the details around your complaint and then decide whether to uphold your complaint.

We plan to support our customers with either unsecured loans or guarantor loans ranging between £1,000.00 to £7,500.00 with terms for 12-60 months, with fixed monthly repayments, no upfront fees with a fixed interest rate of 49.9% pa. We aim to make the application and pay-out process as easy as possible for you, with a dedicated team to help you through process.